Return Policy

Refund and Return Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you place the order. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems. 

This refund policy does not apply to goods which have been worn, altered, washed or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken or are missing their original tags.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Hat Gallery will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please be aware that we do not accept returns or exchanges on sale items or any item sold at a reduced priced unless the product is found to be faulty.

We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition will be sent back at the customer’s expense or may be picked up from our office.

NOTE: We do not refund the shipping cost for refunds or exchanges.

Faulty Items

Any product that arrives with a fault must be returned within 7 days of receipt of your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty.